A rapid design process for Total Care Product creation
A rapid design process for Total Care Product creation
复制标题
用于创建全面护理产品的快速设计流程
DOI：
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发表时间：
2006
期刊：
影响因子：
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通讯作者：
G. Thompson
中科院分区：
文献类型：
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作者：
T. Alonso;G. Thompson
Total Care产品是由硬件和服务组成的创新产品包，可提供完整的功能。这些类型的产品正变得越来越受欢迎，因为公司努力寻找新的方法，以确保他们的业务保持盈利，并确保他们的产品对客户具有吸引力。全方位关怀产品的创建过程需要客户和供应商之间的密切合作，因为双方都参与了一个迭代的、通常是耗时的过程，涉及需求、期望和解决方案探索，最终导致功能性产品的创建。本文描述了一种新颖的全方位关怀产品创建的设计流程，该流程通过提供健壮的设计方法和流程支持工具来无缝集成硬件和服务支持，该设计方法和流程支持工具首先将全方位关怀产品的创建分解为不同的阶段，然后提供支持结构，以便以快速和简化的方式促进每个阶段的设计和决策过程。为了能够以这种方式集成硬件和服务支持设计，首先需要评估硬件和服务设计流程目前如何自行执行。与服务设计相比，硬件设计流程得到了很好的记录和理解。本文详细描述了服务的设计过程，突出了与硬件设计的相似之处，并详细说明了服务是如何设计的。在描述了服务设计流程并利用硬件设计知识之后，本文接着描述了集成硬件和服务的全方位关怀产品创建流程的快速设计流程的开发。重点介绍了采用快速设计流程的众多潜在好处。
Total Care Products are innovative packages consisting of hardware and services integrated to provide a complete functional provision. These types of products are becoming increasingly popular as companies strive to find new ways to ensure their business remains profitable and their products are attractive to customers. The Total Care Product creation process requires close collaboration between the customer and supplier as the two parties engage in an iterative, often time-consuming procedure involving needs, expectations and solutions exploration that ultimately leads to the creation of the functional product. This paper describes a novel design process for Total Care Product creation that seamlessly integrates hardware and service support by providing a robust design methodology and process support tool that firstly breaks down Total Care Product creation into distinct stages, and then the support structure is provided to facilitate the design and decision-making process at each stage in a rapid and simplified way. In order to be able to integrate hardware and service support design in such a manner, it is first necessary to assess how the hardware and service design processes are currently performed in their own right. The hardware design process is well documented and understood, in contrast to service design. This paper describes the service design process in detail, highlighting the similarities with hardware design and detailing how services are designed. Having described the service design process, and using knowledge of hardware design, the paper then proceeds to describe the development of a fast design process for the Total Care Product creation process that integrates both hardware and services. The numerous potential benefits of employing the fast design process are highlighted.