Feasibility of automated appointment reminders using email.
Feasibility of automated appointment reminders using email.
复制标题
使用电子邮件自动预约提醒的可行性。
DOI：
10.1177/0009922814527505
复制
发表时间：
2014
影响因子：
1.6
通讯作者：
Clark,SarahJ
中科院分区：
文献类型：
--
作者：
Dombkowski,KevinJ;Cowan,AnneE;Costello,LaurenE;Fisher,AllisonM;Clark,SarahJ
背景：患者提醒/召回已证明对提高儿童免疫接种率是有效的。儿科实践传统上依赖于邮件或语音提醒预约和接种疫苗，尽管电子邮件在美国成年人中使用很普遍。虽然先前的研究发现通过邮件提醒/回忆是有效的，但存在实质性的障碍。父母的联系信息可能已经过期，信件可能会被转发、退回或丢弃——但通过邮政邮件发送的提醒信的处理方式却很少为人所知。即使信件被成功投递，也可能不及时；邮政邮件通常最多需要1到3天才能到达预定的目标。
BackgroundPatient reminder/recall has shown to be effective in improving childhood immunization rates. 1-4 Pediatric practices have traditionally relied on mailed or voice-based reminders for appointments and vaccinations even though email use is commonplace among US adults. 5 Although prior studies have found reminder/recall via postal mail to be effective, substantial barriers exist. Parental contact information may be out of date and letters may be forwarded, returned to the sender, or discarded—but the disposition of a reminder letter through postal mail is rarely known. Even if a letter is successfully delivered, it may not be in a timely manner; at best, postal mail typically takes 1 to 3 days to reach intended targets.