A Delphi study to explore the adoption of servitization in UK companies
A Delphi study to explore the adoption of servitization in UK companies
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DOI：
10.1080/09537287.2015.1033490
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发表时间：
2015-05
影响因子：
8.3
通讯作者：
T. Baines;V. Shi
中科院分区：
文献类型：
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作者：
T. Baines;V. Shi
本文探讨和合理化的过程中，服务化采用制造企业。一个德尔菲研究方法已被应用到捕获的证据和意见，从33个高级管理人员，在28个不同规模的组织，从英国工业的横截面。调查结果集中在五个领域：（1）服务化和高级服务，（2）转型：刺激、驱动因素和组织变革，（3）对客户和制造商的影响，（4）推动因素和抑制因素以及（5）业务潜力和经济。六个调查结果，并共同这些有助于我们了解更广泛的变革管理过程，通过先进的服务，改变制造商的竞争。
This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.