Empirically understanding trust in medical technology
Empirically understanding trust in medical technology
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DOI：
10.1016/j.ergon.2009.01.004
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发表时间：
2009-07-01
影响因子：
3.1
通讯作者：
Winchester, Woodrow W., III
中科院分区：
文献类型：
--
作者：
Montague, Enid N. H.;Kleiner, Brian M.;Winchester, Woodrow W., III
跨学科的研究人员已经开发了人际信任、系统信任和技术信任的测量方法，并试图确定技术信任的测量是否应该使用与人际信任测量相同的信任因素。研究发现有证据支持信任和不信任被认为是对立的概念，否定了需要开发两个单独的衡量标准，并且参与者对广义信任、人际信任、系统信任和技术信任的评价相似。对医疗技术的信任是否等同于对一般技术的信任，这一点并不明显；如果这两种结构不同，现有的技术信任模型可能在讨论医疗技术时不起作用。在医疗技术信任框架的发展中所涉及的研究提供了证据，以确定医疗技术信任与技术信任在经验上是不同的。研究中描述的方法是基于经验定义信任和舒适结构的研究方法，选择这些方法是为了扩展以前的技术模型中的信任，并对以前研究中使用的结果和方法进行比较和验证。与行业相关：了解用户如何构建对医疗技术的信任，可以洞察医疗技术如何被使用、误用、废弃或滥用[Parasuraman， R., Riley， V., 1997]。人类和自动化：使用、误用、废弃、滥用。人为因素39(2)，230-253]由患者和医疗保健提供者和卫生系统问题，如错误，渎职，采用和满意度。这些研究产生的医疗技术信任因素可用于开发医疗技术信任测量工具。正如将显示的那样，医疗技术在许多方面可以推广到其他技术，因此这里介绍的方法和结果具有更广泛的含义。Elsevier B.V.出版
Researchers across disciplines have developed measures of interpersonal trust, system trust, and trust in technology and Sought to determine if measures of trust in technology should use the same trust factors as interpersonal trust measures. Studies have found evidence to support the notion that trust and distrust are considered opposites, negating the need for two separate measures to be developed and that participants rate concepts of generalized trust, interpersonal trust, system trust, and trust in technology similarly. It is not apparent if trust in medical technology is the same as trust in general technology; if the two constructs are different, existing trust in technology models may not be useful in discussions about medical technology. The studies involved in the development of a framework of trust in medical technology provide evidence to determine that trust in medical technology is empirically different from trust in technology. The methods described in the studies are based on research methods used to empirically define the constructs trust and comfort and were chosen to extend previous trust in technology models and to offer comparison and validation of findings and methods used in previous studies.Relevance to industry: Understanding how users construct trust in medical technology provides insight to how medical technologies may be used, misused, disused or abused [Parasuraman, R., Riley, V., 1997. Humans and automation: use, misuse, disuse, abuse. Human Factors 39 (2), 230-253] by patients and health care providers and health system issues such as error, malpractice, adoption and satisfaction. The factors of trust in medical technology generated in these studies may be used for the development of trust in medical technology measurement tools. As will be shown, medical technology generalizes in many ways to other technology so the methods and results presented here have broader implications. Published by Elsevier B.V.