The experiences of risk managers in providing emotional support for health care workers after adverse events.
The experiences of risk managers in providing emotional support for health care workers after adverse events.
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DOI：
10.1002/jhrm.21219
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发表时间：
2016-04-01
影响因子：
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通讯作者：
White, Andrew A
中科院分区：
文献类型：
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作者：
Edrees, Hanan;Brock, Douglas M;White, Andrew A
风险经理经常与在不良事件发生后情绪受到创伤的医护人员会面。我们调查了美国卫生保健风险管理协会(ASHRM)的成员，了解他们在为卫生保健工作者提供情感支持方面的培训、经验、能力和舒适度。尽管风险经理报告说，他们在提供支持方面感到舒适和称职，但几乎所有受访者都更愿意接受额外的培训。愿意倾听和支持卫生保健工作者的风险经理更有可能报告之前的培训。实施第二受害者支持计划的卫生保健组织不应仅仅依靠风险经理提供支持，而应聘用和培训感兴趣的风险经理，并为他们提供实践机会。
Risk managers often meet with health care workers who are emotionally traumatized following adverse events. We surveyed members of the American Society for Health care Risk Management (ASHRM) about their training, experience, competence, and comfort with providing emotional support to health care workers. Although risk managers reported feeling comfortable and competent in providing support, nearly all respondents prefer to receive additional training. Risk managers who were comfortable listening to and supporting health care workers were more likely to report prior training. Health care organizations implementing second victim support programs should not rely solely on risk managers to provide support, rather engage and train interested risk managers and provide them with opportunities to practice.