Impact of Covid-19 on consumer behavior: Will the old habits return or die?
Impact of Covid-19 on consumer behavior: Will the old habits return or die?
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DOI：
10.1016/j.jbusres.2020.05.059
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发表时间：
2020-09-01
影响因子：
11.3
通讯作者：
Sheth, Jagdish
中科院分区：
文献类型：
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作者：
Sheth, Jagdish
新冠肺炎大流行、封锁和保持社交距离的规定扰乱了消费者的购物习惯。消费者正在学习即兴发挥，学习新的习惯。例如，消费者不能去商店，所以商店来家里。在消费者恢复旧习惯的同时，他们很可能会被消费者购物和购买产品和服务的新规定和程序所改变。随着技术的进步，人口结构的变化以及消费者学会应对工作、休闲和教育界限模糊的创新方式，新的习惯也将出现。
The COVID-19 pandemic and the lockdown and social distancing mandates have disrupted the consumer habits of buying as well as shopping. Consumers are learning to improvise and learn new habits. For example, consumers cannot go to the store, so the store comes to home. While consumers go back to old habits, it is likely that they will be modified by new regulations and procedures in the way consumers shop and buy products and services. New habits will also emerge by technology advances, changing demographics and innovative ways consumers have learned to cope with blurring the work, leisure, and education boundaries.