Managerial Trust-Building Through the Use of Legitimating Formal and Informal Control Mechanisms
Managerial Trust-Building Through the Use of Legitimating Formal and Informal Control Mechanisms
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DOI：
10.1177/0268580905055479
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发表时间：
2005-09
影响因子：
2.1
通讯作者：
S. Sitkin;E. George
中科院分区：
文献类型：
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作者：
S. Sitkin;E. George
本文研究了组织决策者在做出可能有争议的、与合法性相关的、可能损害信任的决策时所使用的正式和非正式决策标准。两项实验研究发现，在对信任的威胁程度较高的情况下，持续使用正式控制和减少使用非正式控制的模式是一致的。制度理论与增加合法控制的使用统一地增强信任的主张是一致的。与此相反，本文假设并找到了对弱化的法律制度命题的支持，即增加合法控制的使用可以预见地促进或破坏信任——但只有当我们系统地区分正式控制和非正式控制时，才能做出这样的预测。结果表明，个体层面的制度压力为宏观组织制度化提供了补充焦点。
This article examines formal and informal decision criteria used by organizational decision-makers when making potentially controversial, legitimacy-relating decisions that could damage trust. Two experimental studies found consistent patterns of persistent use of formal controls and reduced use of informal controls under higher levels of perceived threat to trust. Institutional theory is consistent with the proposition that increased use of legitimated control uniformly enhances trust. In contrast, this article posits and finds support for an attenuated legalistic institutional proposition that increased use of even legitimated control can predictably foster, or undermine, trust - but such predictions can be made only if we systematically distinguish formal and informal control. Results suggest institutional pressures manifest at the individual level provide a complementary focus to macro-organizational institutionalization.