An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues
An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues
复制标题
DOI：
10.3390/su11082432
复制
发表时间：
2019-04-02
期刊：
影响因子：
3.9
通讯作者：
Wei, Wei
中科院分区：
文献类型：
--
作者：
Feng, Lin;Wei, Wei
我们介绍了一种方法，支持研究人员和从业人员确定首次用户体验（FTUX）和长期用户体验（LTUX）的质量，以及确定这两种类型的UX的关键问题。我们选择研究的产品是一款移动的健身应用。移动的应用程序的使用寿命往往比大多数其他产品短得多;因此，开发人员/设计人员需要非常关注首次和长期的用户体验。本研究基于多方法方法。我们使用了AttrakDiff问卷来评估用户对应用程序的第一印象，并使用UX曲线方法来评估用户对应用程序的体验如何随时间变化。除了定量数据，这有助于确定用户体验的质量，我们还收集了定性数据，在两次采访参与者，并集中在主要恶化用户体验的问题。在数据分析过程中设计了四坐标平面工具，将两种用户体验数据同时结合，从而对某产品的用户体验状况进行定性定位。该模型被进一步成功地用于识别在线健身应用程序的用户体验问题。
We introduce an approach that supports researchers and practitioners to determine the quality of first-time user experience (FTUX) and long-term user experience (LTUX), as well as to identify critical issues with these two types of UX. The product we chose to study is a mobile fitness application. Mobile apps tend to have a much shorter service life than most other products; thus, the developers/designers need to pay great attention to both first-time and long-term user experience. This study is based on a multi-method approach. We employed the AttrakDiff questionnaire to assess users' first impressions of the app, and the UX Curve method to evaluate how users' experience of the app has changed over time. Besides the quantitative data, which helped to determine the quality of user experience, we also collected qualitative data during two interviews with participants, and focused on the issues that predominantly deteriorated user experience. A four-coordinate plane tool was designed later in the data analysis process that combined the two kinds of user experience data at the same time, which led to a qualitative positioning of the user experience status of a certain product. The model was further successfully adopted in the identification of user experience issues of an online fitness application.