Energy advisors at work
Energy advisors at work
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工作中的能源顾问
DOI：
10.1145/2632048.2636081
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发表时间：
2014
期刊：
影响因子：
--
通讯作者：
Fischer J
中科院分区：
文献类型：
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作者：
Fischer J
我们提出了一个民族志研究的能源顾问工作的慈善机构，提供支持，特别是在燃料贫困的人。我们的实地考察包括详细的观察，揭示了能源顾问和客户在家访期间的协作和互动工作，并辅以访谈和与顾问的参与式设计研讨会。我们确定了Ubicomp技术的机会，这些技术专注于支持顾问的工作，包括补充家访中提供的协作建议，远程提供帮助，并提供证据支持实践和建筑条件的说明，有助于与房东，当局和其他第三方进行互动。我们强调了六个具体的设计挑战，涉及国内燃料贫困设置更广泛的Ubicomp文学。我们的工作反映了注意力从能源使用和个人消费者的转移，特别是咨询工作实践和国内燃料贫困设置的问题，以及围绕包容性Ubicomp技术的讨论。
We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies.