Evaluation of work-as-done in information management of multidisciplinary incident management teams via Interaction Episode Analysis
Evaluation of work-as-done in information management of multidisciplinary incident management teams via Interaction Episode Analysis
复制标题
通过交互事件分析评估多学科事件管理团队信息管理中的已完成工作
DOI：
10.1016/j.apergo.2019.103031
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发表时间：
2020
影响因子：
3.2
通讯作者：
Moon, Jukrin
中科院分区：
文献类型：
--
作者：
Son, Changwon;Sasangohar, Farzan;Neville, Timothy J.;Peres, S. Camille;Moon, Jukrin
多学科事件管理小组（IMT）需要在紧急情况意外发生时以弹性方式运作。虽然在许多紧急情况下，应急管理的弹性已被广泛研究，一个新的方法来调查实际的弹性性能的IMTs在现实环境下的发展一直有限。为了解决这个问题，本文首先介绍了互动事件分析（IEA），一种新的方法来捕捉和描述新兴的团队绩效。作为一个探索性的观察研究，我们应用IEA的信息管理方面的IMT在两个紧急演习中进行了高保真环境。因此，IEA提供了可比较的事件集作为已完成工作的实例，从而有机会进一步分析团队成员之间的交互以及信息管理活动的基本要素。此外，IEA还可以比较观察结果并识别团队在管理事件信息和用于应对挑战的自适应行为时面临的挑战。通过收集更多的证据以及解决本研究中发现的局限性，IEA有望成为一种方法，有助于分析复杂团队工作的工作完成情况，以及工作完成情况和工作想象之间的协调，以促进应急管理的恢复力。
Multidisciplinary incident management teams (IMTs) are required to operate in resilient ways as emergency situations unfold unexpectedly. Although resilience in emergency management has been widely studied in many emergency contexts, the development of a new method to investigate actual resilient performance of the IMTs under realistic settings has been limited. To address such gap, this paper first introduces Interaction Episode Analysis (IEA), a novel approach to capture and describe emergent team performance. As an exploratory observation study, we apply the IEA to an information management aspect of the IMTs in two emergency exercises carried out in a high-fidelity environment. As a result, the IEA provides comparable sets of episodes as instances of work-as-done, rendering opportunities to further analyze essential elements of interactions between team members as well as information management activities. Moreover, the IEA enables comparisons between the observations and identification of challenges faced by the team in managing incident information and adaptive behaviors used to address the challenges. By gathering more evidences as well as addressing limitations identified in this study, the IEA is expected to serve as a method that facilitates the analysis of work-as-done of complex team work and the reconciliation between work-as-done and work-as-imagined to promote resilience in emergency management.