Perceived Mistreatment and Emotional Capability Following Aggressive Treatment of Robots and Computers
Perceived Mistreatment and Emotional Capability Following Aggressive Treatment of Robots and Computers
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DOI：
10.1007/s12369-019-00599-8
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发表时间：
2019-10-24
影响因子：
4.7
通讯作者：
Feil-Seifer, David
中科院分区：
文献类型：
--
作者：
Carlson, Zachary;Lemmon, Louise;Feil-Seifer, David
机器人（和计算机）越来越多地用于与人进行社交互动的场景。人们对这些代理人的反应反映了这些代理人的感知同理心。同事对机器人（或计算机）的虐待可能会引发这种明显的反应。本研究探讨了感知虐待针对机器人相比，计算机。这将有助于了解人们在协作社交环境中对机器人的感受。我们对80名参与者进行了一项两两之间的研究。参与者与机器人或计算机代理合作。实验参与者对代理人要么采取积极行动，要么采取中立行动。我们假设，当一个智能体能够表达情感并且与自己相似时，人们不会将攻击性言论视为虐待;参与者会认为机器人在外观和情感上比计算机更相似;因此会观察到更多的虐待机器人。最终的结果支持了我们的假设;参与者观察到机器人受到了更大的虐待，但计算机没有。此外，参与者对机器人的同情心明显增强，并认为它的情感能力更强。
Robots (and computers) are increasingly being used in scenarios where they interact socially with people. How people react to these agents is telling about the perceived empathy of such agents. Mistreatment of robots (or computers) by co-workers might provoke such telling reactions. This study examines perceived mistreatment directed towards a robot in comparison to a computer. This will provide some understanding of how people feel about robots in collaborative social settings. We conducted a two by two between-subjects study with 80 participants. Participants worked cooperatively with either a robot or a computer agent. An experiment confederate would either act aggressively or neutrally towards the agent. We hypothesized that people would not perceive aggressive speech as mistreatment when an agent was capable of emotional feelings and similar to themselves; that participants would perceive the robot as more similar in appearance and emotionally capable to themselves than a computer; and so would observe more mistreatment with a robot. The final results supported our hypotheses; the participants observed greater mistreatment for the robot, but not the computer. Also participants felt significantly more sympathetic towards the robot and believed that it was much more emotionally capable.