A Heuristic Evaluation for Deaf Web User Experience (HE4DWUX)
A Heuristic Evaluation for Deaf Web User Experience (HE4DWUX)
复制标题
聋人网络用户体验的启发式评估 (HE4DWUX)
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Panayiotis Zaphiris
中科院分区：
文献类型：
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作者：
A. Yeratziotis;Panayiotis Zaphiris
摘要可用和可访问的网站可以对整体用户体验产生积极的影响。可用性检查方法（UIMs）可以用来评估和测量可用性。目前在Web可访问性和人机交互（HCI）领域的研究需要额外的UIM，除了可用性之外，还可以应用于测量可访问性。在本文中，提出了一种启发式评估形式的新型UIM。启发式评估旨在支持HCI专家和Web开发人员设计和评估为聋人用户提供积极用户体验的网站。本文讨论了聋人网络用户体验启发式评估（HE4DWUX）的发展。迭代周期后，HE4DWUX的第2版见附录A。一个现有的三阶段过程，以开发特定应用领域的电子学被应用于构建HE4DWUX。这项研究的结果是12个听觉障碍，每个包含自己的一套检查表项目，以操作其适用性，在衡量Web用户体验的用户是聋人。设计师和他们的检查表项目可以确定设计的重要方面，这些方面将影响这个特定用户组的Web用户体验。
ABSTRACT Websites that are usable and accessible can have a positive impact on the overall user experience. Usability Inspection Methods (UIMs) can be applied to evaluate and measure the usability. The current research in the fields of Web Accessibility and Human –Computer Interaction (HCI) is in need of additional UIMs that can be applied to also measure the accessibility, in addition to the usability alone. In this article, a novel UIM in the form of a heuristic evaluation is presented. The heuristic evaluation aims to support HCI experts and Web developers in designing and evaluating websites that provide positive user experiences to users who are deaf. This article discusses the development of the Heuristic Evaluation for Deaf Web User Experience (HE4DWUX). Following an iteration cycle, version 2 of the HE4DWUX is presented in Appendix A. An existing three-phase process to develop heuristics for specific application domains was applied to construct the HE4DWUX. The outcome of this research is 12 heuristics, with each containing its own set of checklist items to operationalize its applicability in measuring the Web user experience for users who are deaf. The heuristics and their checklist items can identify important aspects of design that will impact the Web user experience for this particular user group.