COMPARISON OF EMPLOYERS’ AND STUDENTS’ PERCEPTIONS REGARDING COMMUNICATION SKILLS

COMPARISON OF EMPLOYERS’ AND STUDENTS’ PERCEPTIONS REGARDING COMMUNICATION SKILLS
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雇主和学生对沟通技能的看法比较

DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Ljiljana Pintarić
Ljiljana Pintarić
中科院分区：
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文献类型：
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作者：
Dragana Bozic Lenard;Ljiljana Pintarić

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国际化和激烈的竞争力已经成为现代劳动力市场的基准。不断增长的需求扩大了工程师的角色，以至于硬技能是不够的，必须用可转移的通用技能来补充。本研究旨在比较学生和用人单位对沟通技能要求的认知。Osijek电气工程、计算机科学与信息技术学院的99名学生和61名与该学院密切合作的雇主参与了这项匿名在线调查。结果用SPSS统计软件处理，独立性检验采用卡方检验。结果表明，用人单位的需求与学生对未来用人单位需求的认知存在很大差异。雇主需要全面的听众和演讲者，他们会非常注意语言和非语言的交流。他们的目标是创造一个富有成效的工作氛围，希望他们的员工进行专业合作，而学生们并没有完全意识到这一点。学生和雇主都认为，遵守商业写作礼仪和熟练的陈述对于取得商业成功极其重要。调查结果表明，有必要修改课程并培养沟通技能，以满足劳动力市场的需求。
Internationalization and fierce competitiveness have become the benchmarks of the modern labor market. Ever increasing demands have widened the roles of engineers in such a way that hard skills are insufficient and have to be complemented with transferable generic skills. This research aimed to compare the students’ and employers’ perceptions on demanded communication skills. 99 students studying at the Faculty of Electrical Engineering, Computer Science and Information Technology Osijek and 61 employers closely cooperating with the Faculty participated in the anonymous online survey. The results were processed with SPSS where the chi-square test for independence was performed. The results point to great discrepancies between the employers’ demands and the students’ perceptions on prospective employers’ demands. The employers demand well-rounded listeners and speakers who will pay a lot of attention to both verbal and non-verbal communication. They aim to create a productive working atmosphere expecting that their employees professionally collaborate, which the students are not fully aware of. Both the students and employers perceive conforming to business writing etiquette and skilful presenting as extremely important for achieving business success. The results point to the necessity of revising curricula and implement communication skills to meet the needs of the labor market.