ELECTRONIC GOVERNMENT AND ONLINE TASKS: TOWARDS THE AUTONOMY AND EMPOWERMENT OF SENIOR CITIZENS
ELECTRONIC GOVERNMENT AND ONLINE TASKS: TOWARDS THE AUTONOMY AND EMPOWERMENT OF SENIOR CITIZENS
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DOI：
10.3145/epi.2017.ene.04
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发表时间：
2017-01-01
影响因子：
4.2
通讯作者：
Pretel-Jimenez, Marile
中科院分区：
文献类型：
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作者：
Abad Alcala, Leopoldo;Llorente-Barroso, Carmen;Pretel-Jimenez, Marile
老年人使用互联网来管理与政府和公司的业务需要进一步研究。这项工作的目的是仔细研究老年人有限使用电子行政和网上程序的原因。使用定性方法，基于四个焦点小组，我们分析了他们在使用这些程序时发现的动机和问题。结果表明，由于电子资源提供的速度和便利，人们接受了简单和日常的任务，这同时促进了老年人的独立性和赋权。然而，有一系列因素会对他们的使用产生负面影响，这些因素必须得到处理，以便更好地融入这个年龄段的人口。
The use of the Internet by the senior citizens in order to manage operations with the government and companies requires further study. The objective of this work is to take a close look at the reasons why older people make limited use of e-administration and online procedures. Using a qualitative methodology, based on four focus groups, we analyze the motivations and problems they find when using such procedures. The results indicate acceptance of electronic resources for simple and routine tasks due to the speed and convenience they offer, which simultaneously promotes the independence and empowerment of older people. However, there is a series of factors which have a negative effect on their use, and these must be dealt with in order to favor greater digital inclusion of this age demographic.