Clinician experience with telemedicine at a safety-net hospital network during COVID-19: a cross-sectional survey.

Clinician experience with telemedicine at a safety-net hospital network during COVID-19: a cross-sectional survey.
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DOI:
10.1353/hpu.2021.0060
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发表时间:
2021-05
影响因子:
1.4
通讯作者:
Tuot D
Tuot D
中科院分区:
医学4区
文献类型:
--
作者:
Sharma AE;Khoong EC;Nijagal MA;Lyles CR;Su G;DeFries T;Sarkar U;Tuot D

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COVID-19疫情促使远程医疗服务空前扩张。我们试图描述在COVID-19期间为公共保险的低收入患者提供远程医疗的临床医生经验。城市安全网医院系统门诊临床医生在线调查,2020年5月28日至2020年7月14日进行。在311名参与者中(应答率48.3%),34.7%(N=108/311)在初级/紧急护理中工作,37.0%(N=115/311)在医学专业中工作,7.7%(N=24/311)在外科诊所中工作。87.8%(273/311)的患者进行过电话访视,26%(81/311)的患者进行过视频访视。参与者报告观察到技术和非技术患者障碍。临床医生报告了对电话(58.9%,129/219)与视频(35.3%,24/68)诊断安全性的担忧。然而,临床医生对远程医疗的舒适度很高(电话为89.3%(216/242),视频为91.0%(61/67)),许多临床医生(220/239或92.1%电话,60/66或90.9%视频)计划在COVID-19后继续远程医疗。安全网医疗保健系统的临床医生报告说,尽管患者面临挑战和安全问题,但在大流行后,他们对远程医疗感到非常满意,并打算继续使用远程医疗。
The COVID-19 pandemic prompted unprecedented expansion of telemedicine services. We sought to describe clinician experiences providing telemedicine to publicly-insured, low-income patients during COVID-19. Online survey of ambulatory clinicians in an urban safety-net hospital system, conducted May 28 2020-July 14 2020. Among 311 participants (response rate 48.3%), 34.7% (N=108/311) practiced in primary/urgent care, 37.0% (N=115/311) medical specialty and 7.7% (N=24/311) surgical clinics. 87.8% (273/311) had conducted telephone visits, 26% (81/311) video. Participants reported observing both technical and non-technical patient barriers. Clinicians reported concerns about the diagnostic safety of telephone (58.9%, 129/219) vs video (35.3%, 24/68). However, clinician comfort with telemedicine was high (89.3% (216/242) for telephone, 91.0% (61/67) for video), with many clinicians (220/239 or 92.1% telephone, 60/66 or 90.9% video) planning to continue telemedicine after COVID-19. Clinicians in a safety-net healthcare system report high comfort with and intention to continue telemedicine after the pandemic, despite patient challenges and safety concerns.
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