Taking Notes or Playing Games?: Understanding Multitasking in Video Communication
Taking Notes or Playing Games?: Understanding Multitasking in Video Communication
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做笔记还是玩游戏？：了解视频通信中的多任务处理
DOI：
10.1145/2818048.2819975
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Daniel Avrahami
中科院分区：
文献类型：
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作者：
Jennifer Marlow;E. V. Everdingen;Daniel Avrahami
本文详细研究了影响视频会议中对多任务处理的看法和态度的因素。我们首先报告了对15名视频会议专业用户的采访结果。我们的采访揭示了技术和活动的作用和潜在联系。然后，我们报告来自美国397名参与者的受控在线实验的结果。我们的研究结果表明，用于多任务处理的技术对其他人对多任务处理者可能从事的次要活动的假设有显著影响，而这种假设的活动反过来又影响对礼貌和适当性的评估。我们还表明，视频会议UI的不同布局可以影响会议参与度的感知，进而影响礼貌或不礼貌行为的评级。我们提出了一个概念模型来捕捉我们的结果，并使用该模型来讨论对行为和视频通信工具设计的影响。
This paper presents a detailed examination of factors that affect perceptions of and attitudes towards multitasking in video conferencing. We first report findings from interviews with 15 professional users of videoconferencing. Our interviews revealed the roles and potential link of technology and activity. We then report results from a controlled online experiment with 397 participants based in the United States. Our results show that the technology used for multitasking has a significant effect on others' assumptions of what secondary activity the multitasker is likely engaged in, and that this assumed activity in turn affects evaluations of politeness and appropriateness. We also show that different layouts of the video conferencing UI can affect perception of engagement in the meeting and in turn ratings of polite or impolite behavior. We propose a conceptual model that captures our results and use the model to discuss implications for behavior and for the design of video communication tools.