MPRA Munich Personal RePEc Archive
MPRA Munich Personal RePEc Archive
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MPRA 慕尼黑个人 RePEc 档案
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Jury Theorems
中科院分区：
文献类型：
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作者：
Franz Dietrich;Kai P. Spiekermann;Jury Theorems
社交媒体被认为具有通过提供新的社会和政治参与机会来重振信任的潜力。这种观点最近受到了日益上升的网络不文明现象的挑战，这使得社交网站的环境对许多用户充满敌意。我们在Facebook环境中进行了一项新颖的实验，以研究社交媒体对信任的影响如何根据在线互动的礼貌或不礼貌而变化。我们发现，接触到民间Facebook互动的参与者显着更信任。相比之下，当使用Facebook时伴随着在线不礼貌的经历时，用户的行为不会发生重大变化。这些结果对于治疗的替代配置是稳健的。
Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and political participation. This view has been recently challenged by the rising phenomenon of online incivility, which has made the environment of social networking sites hostile to many users. We conduct a novel experiment in a Facebook setting to study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find that participants exposed to civil Facebook interaction are significantly more trusting. In contrast, when the use of Facebook is accompanied by the experience of online incivility, no significant changes occur in users’ behavior. These results are robust to alternative configurations of the treatments.