Active Involvement of End Users When Developing Web-Based Mental Health Interventions.
Active Involvement of End Users When Developing Web-Based Mental Health Interventions.
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DOI：
10.3389/fpsyt.2017.00072
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发表时间：
2017
影响因子：
4.7
通讯作者：
van Dulmen S
中科院分区：
文献类型：
--
作者：
de Beurs D;van Bruinessen I;Noordman J;Friele R;van Dulmen S
虽然许多基于网络的心理健康干预措施正在发布，但最终用户的实际使用有限。在制定这些干预措施时，终端用户的参与程度很低，这被认为是造成接受问题的一个重要原因。在本文中，我们提供了我们对如何提高用户参与度的看法。通过这样做，我们的目标是激发用户参与在线心理健康干预领域内的话语。我们简要介绍了目前用于开发基于网络的健康干预措施的三种不同方法（专家驱动法、干预映射法和统计分析法）。我们将关注最终用户在开发阶段的参与程度，以及额外的挑战是什么。最后一段总结了经验教训，并提出了建议。每一种方法似乎都有其利弊：如果最终用户高度参与，最终用户和手段的可用性就成了问题。如果最终用户不太积极参与，则产品可能不太适合最终用户。需要考虑的其他挑战是为技术公司发挥更积极作用提供资金，以及处理较短开发周期的结果所需的时间。考虑到以用户为中心的设计和精心规划，最终用户的参与应该成为基于网络的（心理）健康领域的标准。在决定用户参与的程度时，应当在用户投入的需要与时间和资金等资源的可得性之间取得平衡。
Although many web-based mental health interventions are being released, the actual uptake by end users is limited. The marginal level of engagement of end users when developing these interventions is recognized as an important cause for uptake problems. In this paper, we offer our perceptive on how to improve user engagement. By doing so, we aim to stimulate a discourse on user involvement within the field of online mental health interventions. We shortly describe three different methods (the expert-driven method, intervention mapping, and scrum) that were currently used to develop web-based health interventions. We will focus to what extent the end user was involved in the developmental phase, and what the additional challenges were. In the final paragraph, lessons learned are summarized, and recommendations provided. Every method seems to have its trade-off: if end users are highly involved, availability of end users and means become problematic. If end users are less actively involved, the product may be less appropriate for the end user. Other challenges to consider are the funding of the more active role of technological companies, and the time it takes to process the results of shorter development cycles. Thinking about user-centered design and carefully planning, the involvement of end users should become standard in the field of web-based (mental) health. When deciding on the level of user involvement, one should balance the need for input from users with the availability of resources such as time and funding.