Power, Distance and Solidarity: Models of Professional-Client Interaction in an Israeli Legal Aid Setting
Power, Distance and Solidarity: Models of Professional-Client Interaction in an Israeli Legal Aid Setting
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权力、距离和团结：以色列法律援助环境中专业人士与委托人互动的模型
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发表时间：
1994
期刊：
影响因子：
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通讯作者：
B. Bogoch
中科院分区：
文献类型：
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作者：
B. Bogoch
有人认为，专业人士与客户的关系已经从以专业主导、中立和距离为特征的传统专制模式转变为一种响应客户生活世界的参与性、以客户为中心的模式。除了据说会削弱专业控制的无产阶级化和非专业化进程的影响外，预计参与模式将在以色列盛行，因为意识形态上对平等、团结和非正式关系的承诺，即使是在陌生人之间。对以色列法律援助办公室的 19 次律师与委托人对话进行了分析，重点关注反映这些模式的权力、距离和团结维度的五个特征：（1）对话开口； （二）专业名册； (3)话题控制； (4)情感的表达； (5) 称呼的形式。结果显示，以色列的律师与委托人之间的行为类似于独裁模式，而不是参与模式。律师使用通常与积极礼貌相关的策略来保持距离，并导致互动威胁的举动。此外，参与者的性别和官僚实践的约束也影响了这些律师和委托人所表现出的职业行为模式。
It has been suggested that professional-client relationships have changed from the traditional authoritarian model, marked by professional dominance, neutrality and distance, to a participatory, client-centered model that is responsive to the lifeworld of the client. In addition to the effects of the proletarianization and deprofessionalization processes that have been said to diminish professional control, it was expected that the participatory model would prevail in Israel because of ideological commitment to egalitarian, solidary and informal relationships even between strangers. Nineteen lawyer-client conversations in an Israeli legal aid office were analyzed, focusing on five features that reflect the power, distance and solidarity dimensions of these models: (1) conversational openings; (2) professional register; (3) topic control; (4) the expression of emotion; (5) forms of address. Results showed that lawyer-client behavior in Israel resembled the authoritarian model rather than the participatory one. Strategies that were often associated with positive politeness were used by the lawyer for distancing and resulted in interactionally threatening moves. In addition, the sex of the participants and the constraints of bureaucratic practice also affected the model of professional behavior evidenced by these lawyers and clients.