A Novel Multi-agent-based Chatbot Approach to Orchestrate Conversational Assistants
A Novel Multi-agent-based Chatbot Approach to Orchestrate Conversational Assistants
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一种新颖的基于多代理的聊天机器人方法来协调对话助理
DOI：
10.1007/978-3-030-53337-3_8
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发表时间：
2020
期刊：
影响因子：
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通讯作者：
J. Zolitschka
中科院分区：
文献类型：
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作者：
J. Zolitschka
如今，聊天机器人在各个领域的地位越来越突出。然而，设计一个多功能的聊天机器人，给出合理的答案，是一项具有挑战性的任务。因此，大多数聊天机器人的主要缺点是它们的范围有限。基于多智能体的系统遵循“分而治之”的范例，提供了以协作方式解决问题的方法。因此，设计一种基于多智能体的聊天机器人方法似乎很有希望超越单一应用环境的范围。为了弥补这一研究空白，我们提出了一种新的方法来协调建立良好的会话助手。我们使用六个聊天机器人演示和评估我们的方法，提供比竞争对手更高的质量。
Nowadays, chatbots have become more and more prominent in various domains. Nevertheless, designing a versatile chatbot, giving reasonable answers, is a challenging task. Thereby, the major drawback of most chatbots is their limited scope. Multi-agent-based systems offer approaches to solve problems in a cooperative manner following the “divide and conquer” paradigm. Consequently, it seems promising to design a multi-agent-based chatbot approach scaling beyond the scope of a single application context. To address this research gap, we propose a novel approach orchestrating well-established conversational assistants. We demonstrate and evaluate our approach using six chatbots, providing higher quality than competing artifacts.