Usability analysis of indoor map application in a shopping centre
Usability analysis of indoor map application in a shopping centre
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购物中心室内地图应用可用性分析
DOI：
10.1088/1757-899x/337/1/012053
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发表时间：
2018
期刊：
影响因子：
--
通讯作者：
R. Hadi
中科院分区：
文献类型：
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作者：
R S Dewi;R. Hadi
尽管室内导航在印尼还是新生事物，但其未来的发展非常有前景。与室外导航类似，室内导航技术提供了多种重要功能来支持路线和地标发现。此外，还需要室内导航能够支持公共安全，尤其是在建筑物内的灾难疏散过程中。室内导航技术通常被构建为应用程序，用户可以使用智能手机、平板电脑或个人电脑访问该技术。因此，可用性分析对于确保室内导航应用程序可以由具有最高功能的用户操作非常重要。在市场上可用的几种室内地图应用程序中，本研究选择分析室内谷歌地图，因为它在印度尼西亚的可用性和受欢迎程度。测试室内谷歌地图的实验是在印度尼西亚泗水最大的购物中心建筑之一进行的。通过采用系统可用性量表（SUS）问卷来测量可用性。结果显示，室内谷歌地图的SUS分数低于其他蜂窝应用的平均分，表明用户在操作和学习室内谷歌地图的功能方面仍然存在较高的难度。
Although indoor navigation is still new in Indonesia, its future development is very promising. Similar to the outdoor one, the indoor navigation technology provides several important functions to support route and landmark findings. Furthermore, there is also a need that indoor navigation can support the public safety especially during disaster evacuation process in a building. It is a common that the indoor navigation technologies are built as applications where users can access this technology using their smartphones, tablets, or personal computers. Therefore, a usability analysis is important to ensure the indoor navigation applications can be operated by users with highest functionality. Among several indoor map applications which were available in the market, this study chose to analyse indoor Google Maps due to its availability and popularity in Indonesia. The experiments to test indoor Google Maps was conducted in one of the biggest shopping centre building in Surabaya, Indonesia. The usability was measured by employing System Usability Scale (SUS) questionnaire. The result showed that the SUS score of indoor Google Maps was below the average score of other cellular applications to indicate the users still had high difficulty in operating and learning the features of indoor Google Maps.