Disinformation as Collaborative Work
Disinformation as Collaborative Work
复制标题
虚假信息作为协作工作
DOI：
--
复制
发表时间：
2019
期刊：
影响因子：
--
通讯作者：
T. Wilson
中科院分区：
文献类型：
--
作者：
Kate Starbird;Ahmer Arif;T. Wilson
在这篇文章中，我们认为战略信息操作(例如虚假信息、政治宣传和其他形式的在线操纵)是CSCW研究人员的一个关键问题，CSCW社区可以通过将它们作为在线人群中的协作“工作”来提供重要的洞察，以了解这些操作是如何发挥作用的。首先，我们为战略信息行动的概念化提供了必要的定义和框架，突出了相关文献并指出了历史背景。接下来，我们使用社会技术视角考察了三个在线信息操作的案例研究，该视角借鉴了CSCW的理论和方法来解释技术、社会结构和人类行为的相互塑造。通过这个镜头，我们对这些操作(不只是“机器人”和“巨魔”)有了更细致入微的理解，并强调了研究人员、平台设计师和政策制定者面临的长期挑战--区分有组织、明确协调的信息操作和在线人群的新兴有机行为。
In this paper, we argue that strategic information operations (e.g. disinformation, political propaganda, and other forms of online manipulation) are a critical concern for CSCW researchers, and that the CSCW community can provide vital insight into understanding how these operations function-by examining them as collaborative "work" within online crowds. First, we provide needed definitions and a framework for conceptualizing strategic information operations, highlighting related literatures and noting historical context. Next, we examine three case studies of online information operations using a sociotechnical lens that draws on CSCW theories and methods to account for the mutual shaping of technology, social structure, and human action. Through this lens, we contribute a more nuanced understanding of these operations (beyond "bots" and "trolls") and highlight a persistent challenge for researchers, platform designers, and policy makers-distinguishing between orchestrated, explicitly coordinated, information operations and the emergent, organic behaviors of an online crowd.