Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach
Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach
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DOI：
10.1080/03637751.2011.646491
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发表时间：
2012-01-01
影响因子：
2.5
通讯作者：
Jones, Susanne M.
中科院分区：
文献类型：
--
作者：
Bodie, Graham D.;Burleson, Brant R.;Jones, Susanne M.
支持性沟通的研究主要涉及两类因变量。信息评估指的是对支持信息和/或信息发送者的判断，信息结果指的是信息的认知、情感和行为效果。大多数研究都利用了一类或另一类的变量，较少关注评价与结果之间的关联。事实上，有一个共同的假设，即消息评估是其他感兴趣的结果的有效代理。本文对这一假设进行了实证检验。两项研究的结果表明：（1）对信息的评价介导了信息质量对结果的影响;（2）信息审查的程度通过改变信息质量对评价的影响程度来调节这种中介效应。我们使用支持性信息结果的双过程理论作为解释支持性信息效果的框架，并检查信息评价和结果之间的联系。
Research on supportive communication has been concerned with two primary classes of dependent variables. Message evaluations refer to judgments about the supportive message and/or the sender of that message, and message outcomes refer to cognitive, affective, and behavioral effects of messages. Most studies have utilized variables from one or the other class with less attention paid to the association between evaluations and outcomes. Indeed, there is a common assumption that message evaluations are a valid proxy for other outcomes of interest. This assumption is tested empirically in this article. Results from two studies show that (1) evaluations of messages mediate the effect of message quality on outcomes and (2) degree of message scrutiny moderates this mediating effect by altering the degree to which message quality influences evaluations. We use a dual-process theory of supportive message outcomes as the framework for interpreting supportive message effects and for examining the link between message evaluations and outcomes.