Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction
Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction
复制标题
映射智能个人助理交互中的人性感知
DOI：
10.1145/3338286.3340116
复制
发表时间：
2019
期刊：
影响因子：
--
通讯作者：
Benjamin R. Cowan
中科院分区：
文献类型：
--
作者：
Philip R. Doyle;Justin Edwards;Odile Dumbleton;L. Clark;Benjamin R. Cowan
人性化是语音界面设计的核心。然而，关于用户如何概念化人性化的认知，以及人们如何通过这一概念定义他们与语音界面的互动，我们知之甚少。为了映射这些感知，n=21名参与者与一个人和两个基于语音界面的智能个人助理进行了对话，然后使用保留网格技术反映和比较了他们的经历。对结构的分析表明，人们对人性的感知是多维的，主要集中在八个关键主题上：伴侣知识集、人际关系、语言内容、伴侣的表现和能力、会话互动、伴侣的身份和角色、声音品质和行为负担。通过这些主题，很明显，用户对语音界面的功能定义与人类不同，认为它们更正式、更基于事实、更客观、更不真实。基于这些发现，我们讨论了这些主题如何帮助支撑、分类和瞄准研究和设计努力，考虑到模仿人性的适当性。
Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants held dialogues with a human and two speech interface based intelligent personal assistants, and then reflected and compared their experiences using the repertory grid technique. Analysis of the constructs show that perceptions of humanness are multidimensional, focusing on eight key themes: partner knowledge set, interpersonal connection, linguistic content, partner performance and capabilities, conversational interaction, partner identity and role, vocal qualities and behavioral affordances. Through these themes, it is clear that users define the capabilities of speech interfaces differently to humans, seeing them as more formal, fact based, impersonal and less authentic. Based on the findings, we discuss how the themes help to scaffold, categorise and target research and design efforts, considering the appropriateness of emulating humanness.
语音拟人化、对话者建模和对齐对人机对话句法选择的影响
影响因子：
5.4
作者：
Cowan B
通讯作者：
Cowan B