Managing social media uncertainty to support the decision making process during Emergencies
Managing social media uncertainty to support the decision making process during Emergencies
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DOI：
10.1080/12460125.2016.1187396
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发表时间：
2016-01-01
影响因子：
3.4
通讯作者：
O'Riordan, Sheila
中科院分区：
文献类型：
--
作者：
Conrado, Silvia Planella;Neville, Karen;O'Riordan, Sheila
最近的紧急情况表明，使用社交媒体和社交网络进行信息沟通和交流产生了积极影响。公民和当局可以根据社交媒体上的实时信息在紧急情况下做出更安全的决策。决策始于信息收集，社交媒体提供了同时告知多个公民的机会。然而，信息和来源的不确定性可能使紧急情况利益攸关方处于危险境地，因为并不总是能够知道信息是准确的、谣言还是恶意的。目前的社交媒体信息验证方法侧重于分析包等技术资源。很少有研究为公民和实地工作者提供评估社交媒体信息的工具。本文介绍了正在进行的研究，为所有紧急情况利益相关者制定一个验证框架，以支持他们的决策过程中管理社会媒体的不确定性在紧急情况下。
Recent emergencies have shown the positive impact of using social media and social networks for communicating and exchanging information. Citizens and authorities can make safer decisions during emergencies based on the real-time information available on social media. Decision-making starts with information gathering and social media provides the opportunity to inform multiple citizens at once. However, message and source uncertainty can place emergency stakeholders in a risky position, as it is not always possible to know if messages are accurate, rumours or even malicious. Current approaches for social media information verification focuses on technical resources like analytical packages. Little research has been developed to provide citizens and field workers with tools to evaluate social media information. This paper presents research in progress for developing a verification framework - for all emergency stakeholders - to support their decision-making process by managing social media uncertainty during emergencies.