Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
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DOI：
10.1145/3373759
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发表时间：
2020-09-01
影响因子：
3.7
通讯作者：
Findlater, Leah
中科院分区：
文献类型：
--
作者：
Pradhan, Alisha;Lazar, Amanda;Findlater, Leah
嵌入在智能扬声器中的语音助理（例如，Amazon Echo、Google Home）支持基于语音的交互，而不一定依赖于移动的或桌面计算的专业知识。因此，这些语音助手为不同人群提供了新的机会，包括那些对使用传统计算设备（如计算机和智能手机）不感兴趣或不能够使用的个人。为了了解不经常使用技术的老年人如何感知和使用这些语音助手，我们在7名老年人的家中进行了为期3周的Amazon Echo Dot现场部署。虽然某些类型的使用量在3周内下降（例如，播放音乐），我们观察到一致的使用寻找在线信息。鉴于这些信息中有很多与健康有关，这一发现强调了有必要重新审视对这种新的互动媒介信息可信度的担忧。虽然支持存储器的特征（例如，设置定时器、提醒）最初被认为是有用的，但由于可靠性问题，实际使用率出乎意料地低。我们讨论了这些发现如何适用于其他用户群体沿着的设计影响和建议，为今后的工作语音用户界面。
Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable voice-based interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different populations, including individuals who are not interested or able to use traditional computing devices such as computers and smartphones. To understand how older adults who use technology infrequently perceive and use these voice assistants, we conducted a 3-week field deployment of the Amazon Echo Dot in the homes of seven older adults. While some types of usage dropped over the 3-week period (e.g., playing music), we observed consistent usage for finding online information. Given that much of this information was health-related, this finding emphasizes the need to revisit concerns about credibility of information with this new interaction medium. Although features to support memory (e.g., setting timers, reminders) were initially perceived as useful, the actual usage was unexpectedly low due to reliability concerns. We discuss how these findings apply to other user groups along with design implications and recommendations for future work on voice-user interfaces.