Modeling all dialogue system participants to generate empathetic responses.
Modeling all dialogue system participants to generate empathetic responses.
复制标题
对所有对话系统参与者进行建模以产生同理心响应。
DOI：
10.1016/0169-2607(91)90010-q
复制
发表时间：
1991
影响因子：
6.1
通讯作者：
Haimowitz,IJ
中科院分区：
文献类型：
--
作者：
Haimowitz,IJ
一个专家系统和它的用户之间的对话系统，它结合了两个最近的假设，第一，对话系统应该明确地建模直接与对话系统（代理）和推理的专家系统（病人）的人，以有意义地与两个人进行沟通。第二，对话系统可以模拟用户双方与领域相关的信念、偏好和关注，并产生对双方都有同情心的反应。这个对话系统被称为serum，代表“System for Empathetic Responses with User Models”。serum通过三个转换生成关于域对象属性值的自然语言响应。首先，该系统将代理人和患者的属性以及领域知识转换为像移情这样的语用目标。第二，serum将语用目标转化为客体强调和技术性水平等表层结构线索。最后，serum转换表面结构线索，以实现自然、适当的技术和情感同理心的文本。serum在描述艾滋病患者肺部疾病的测试和治疗中得到了证明，这是一个可能需要同理心反应的敏感领域。
A dialogue system between an expert system and its users is described which combines two recent hypothesis, First, that the dialogue system should explicitly model both the person directly interacting with the dialogue system (the agent) and the person reasoned about by the expert system (the patient) in order to communicate meaningfully with both people. Second, that a dialogue system can model the domain-related beliefs, preferences and concerns of both its users and generate responses empathetic to both. This dialogue system is calledserum, standing for ‘System for Empathetic Responses with User Models’.serumgenerates natural-language responses about attribute values of domain objects, via three transformations. First, the system converts properties of the agent and patient, and domain knowledge, into a pragmatic objective like empathy. Second,serumconverts the pragmatic objectives into surface structure cues like object emphasis and level of technicality. Finally,serumconverts the surface structure cues to realize text that is natural, appropriately technical and emotionally empathetic.serumis demonstrated in describing tests and treatments for lung disease in AIDS patients, a sensitive domain where empathetic responses may be needed.