Social capital at work: Networks and employment at a phone center
Social capital at work: Networks and employment at a phone center
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DOI：
10.1086/210432
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发表时间：
2000-03-01
影响因子：
4.4
通讯作者：
Moore, P
中科院分区：
文献类型：
--
作者：
Fernandez, RM;Castilla, EJ;Moore, P
本文认为，一种常见的组织实践——通过员工推荐雇用新员工——为社会资本的概念提供了重要的见解。使用这种招聘方法的雇主是典型的“社会资本家”，他们将工人的社会关系视为他们可以投资的资源，以便以更好的招聘结果的形式获得经济回报。确定了实现这种回报的三种方式：“更富裕的群体”、“更好的匹配”和“社会丰富”机制。本文利用有关筛选、招聘和培训的美元成本的独特公司数据发现，公司对其员工社会资本的投资产生了显着的经济回报。
This article argues that a common organizational practice-the hiring of new workers via employee referrals-provides key insights into the notion of social capital. Employers who use such hiring methods are quintessential "social capitalists," viewing workers' social connections as resources in which they can invest in order to gain economic returns in the form of better hiring outcomes. Identified are three ways through which such returns might be realized: the "richer pool," the "better match," and the "social enrichment" mechanisms. Using unique company data on the dollar costs of screening, hiring, and training, this article finds that the firm's investment in the social capital of its employees yields significant economic returns.