MASAO AKIBA: "A METHOD OF STRATEGY SELECTION FOR QUALITY IMPOVEMENT BY USING THE RATIO OF CONTRIBUTION RATE FOR CUSTOMER SATISFACTION TO REQUIRED COST" JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL. VOL.27, NO.2 (ACCEPTED THIS PAPER). (1997)
MASAO AKIBA: "A METHOD OF STRATEGY SELECTION FOR QUALITY IMPOVEMENT BY USING THE RATIO OF CONTRIBUTION RATE FOR CUSTOMER SATISFACTION TO REQUIRED COST" JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL. VOL.27, NO.2 (ACCEPTED THIS PAPER). (1997)
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Masao Akiba：“通过使用客户满意度贡献率与所需成本之比来选择质量改进策略的方法”日本质量管理学会会刊。
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