Measuring e-commerce success: Applying the DeLone & McLean information systems success model
Measuring e-commerce success: Applying the DeLone & McLean information systems success model
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DOI：
10.1080/10864415.2004.11044317
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发表时间：
2004-09-01
影响因子：
5
通讯作者：
McLean, ER
中科院分区：
文献类型：
--
作者：
DeLone, WH;McLean, ER
信息技术和互联网对商业运作产生了巨大的影响。公司在电子商务应用方面进行了大量投资，但很难评估其电子商务系统的成功程度。DeLone&McLean信息系统成功模型可以适应新的电子商务世界的衡量挑战。更新的模型的六个维度是一个简约的框架，用于组织文献中确定的电子商务成功指标。两个案例演示了如何使用该模型来指导电子商务成功指标的识别和规范。
Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world. The six dimensions of the updated model are a parsimonious framework for organizing the e-commerce success metrics identified in the literature. Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.