Do job characteristics lead to employee creativity in travel agencies
Do job characteristics lead to employee creativity in travel agencies
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DOI：
10.1002/jtr.809
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发表时间：
2010-09
影响因子：
4.6
通讯作者：
Sheng-Hshiung Tsaur;Chang-Hua Yen;Wan Yang
中科院分区：
文献类型：
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作者：
Sheng-Hshiung Tsaur;Chang-Hua Yen;Wan Yang
本研究旨在探讨旅行社不同工作类型员工的工作特征与员工创造力之间的关系。本研究收集了总部设在台北的63家综合旅行社的289名员工的数据。样本包括旅游经理、线路管理员、运营商和销售人员。结果表明，四种工作类型在工作特征和员工创造力上都存在差异。不同的工作类型对工作特征的五个维度对员工创造力的影响有一定的调节作用。这些研究结果对激发员工创造力的启示以及未来的研究方向也被提供。版权所有©2010 John Wiley&Sons，Ltd.
The purpose of this study is to examine the relationship between job characteristics and employee creativity among different job types in travel agencies. This study collected data from 289 employees of 63 consolidated travel agencies headquartered in Taipei. The sample included tour managers, route controllers, operators and salespersons. Results indicate that both job characteristics and employee creativity differ with the four job types. Also, different job types moderate the effect of job characteristics' five dimensions on employee creativity. Implications of these findings for stimulating employee creativity as well as future research directions are also provided. Copyright © 2010 John Wiley & Sons, Ltd.