Are People Polite to Computers? Responses to Computer-Based Interviewing Systems1
Are People Polite to Computers? Responses to Computer-Based Interviewing Systems1
复制标题
人们对计算机有礼貌吗？
DOI：
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发表时间：
1999
期刊：
影响因子：
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通讯作者：
P. Carney
中科院分区：
文献类型：
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作者：
C. Nass;Youngme Moon;P. Carney
目前的研究旨在测试人们是否对计算机“有礼貌”。在人群中，与第三方提出同样的问题相比，直接询问自己的采访者会得到更积极、更少变化的回答。两项研究旨在确定人机交互中是否发生相同的现象。在第一项研究 (N= 30) 中，参与者使用基于文本的计算机执行一项任务，然后接受采访，了解该计算机在 3 个位置中的一个上的性能：(a) 同一台计算机，(b) 纸笔问卷，或 (c) 不同（但相同）的基于文本的计算机。与礼貌预测一致，同一计算机的参与者比纸笔或不同计算机的参与者对计算机的评价更积极、更均匀。研究 2 (N= 30) 使用基于语音的计算机复制了结果。讨论了基于计算机的访谈的影响。
The present studies were designed to test whether people are “polite” to computers. Among people, an interviewer who directly asks about him- or herself will receive more positive and less varied responses than if the same question is posed by a third party. Two studies were designed to determine if the same phenomenon occurs in human–computer interaction. In the first study (N= 30), participants performed a task with a text-based computer and were then interviewed about the performance of that computer on 1 of 3 loci: (a) the same computer, (b) a paper-and-pencil questionnaire, or (c) a different (but identical) text-based computer. Consistent with the politeness prediction, same-computer participants evaluated the computer more positively and more homogeneously than did either paper-and-pencil or different-computer participants. Study 2 (N= 30) replicated the results with voice-based computers. Implications for computer-based interviewing are discussed.