Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK
Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK
复制标题
DOI：
10.1111/lasr.12234
复制
发表时间：
2016-12-01
影响因子：
2.9
通讯作者：
Bradford, Ben
中科院分区：
文献类型：
--
作者：
Creutzfeldt, Naomi;Bradford, Ben
基于程序正义理论的对法律当局的态度在刑事和民事司法系统中得到了广泛的探讨。这为信任和合法性在促进合作、遵守和接受决定方面的重要性提供了大量的经验证据。然而，对非正式争端解决机构的态度没有得到足够的重视。本文探讨了程序正义理论是否适用于非诉讼纠纷解决的背景，重点是申诉服务。在处理投诉的过程中，程序公正感的预测因素是什么？影响结果接受的因素是什么？这些问题是使用最近的ombuds用户样本进行分析的。结果表明，结果偏好与感知的程序公平高度相关，两者都预测决策的接受度。
Attitudes toward legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance, and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the theory of procedural justice applies to the alternative dispute resolution context, focusing on ombuds services. What are the predictors of perceptions of procedural justice during the process of dealing with an ombuds, and what factors shape outcome acceptance? These questions are analyzed using a sample of recent ombuds users. The results indicate that outcome favorability is highly correlated with perceived procedural justice, and both predict decision acceptance.