An integrated approach for evaluating hospital service quality with linguistic preferences
An integrated approach for evaluating hospital service quality with linguistic preferences
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DOI：
10.1080/00207543.2020.1725681
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发表时间：
2020-02-15
影响因子：
9.2
通讯作者：
He, Zhen
中科院分区：
文献类型：
--
作者：
Li, Xiaobing;He, Zhen
由于评价者主观感受和评价方法选择的不确定性，使医院服务质量评价面临严峻挑战。为了减少评估信息的不确定性和评估结果的多样性，提高评估结果的一致性，提出了一种基于二元Borda方法的HSQ评估框架。一个详细的案例研究，涉及25个评价标准和5家公立医院，进行演示所提出的方法。
Hospital service quality (HSQ) evaluation is seriously challenged due to the uncertainties of evaluators' subjective perception and the choice of evaluation methods. A new HSQ evaluation framework using 2-tuple Borda method is presented to reduce uncertainty of evaluation information and diversity of evaluation results and to provide more consensus evaluation result. A detailed case study, involving 25 evaluation criteria and 5 public hospitals, is conducted to demonstrate the proposed approach.