A Review of Robotic Applications in Hospitality and Tourism Research
A Review of Robotic Applications in Hospitality and Tourism Research
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DOI：
10.3390/su141710827
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发表时间：
2022-08
期刊：
影响因子：
3.9
通讯作者：
Huiyue Ye;Sunny Sun;R. Law
中科院分区：
文献类型：
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作者：
Huiyue Ye;Sunny Sun;R. Law
近年来，机器人在酒店和旅游业得到了广泛应用。高效的机器人可以帮助酒店经营者和旅游供应商进行重复性或体力劳动。由于冠状病毒病（COVID-19）大流行，有关酒店及旅游业中机器人应用的出版物越来越多。然而，这一领域的综合文献综述仍然缺乏。因此，提供一个整体的看法，现有的文献机器人在酒店和旅游业的应用，这项研究回顾了86现存的机器人应用相关的文章进行描述性分析和内容分析。研究结果显示，现有的相关研究大多是从消费者的角度进行的。本文确定了学术界未来的潜在研究方向。机器人采用的实际影响也提供了行业从业者。
Recently, robots have been widely adopted in the hospitality and tourism industry. Efficient robots can help hoteliers and tourism suppliers with their repetitive or manual labor. Due to the coronavirus disease (COVID-19) pandemic, there is an increasing number of publications on robotic applications in hospitality and tourism. However, a comprehensive literature review of this realm remains lacking. Therefore, to provide a holistic view of the existing literature on robotic applications in hospitality and tourism, this study reviewed 86 extant robotic application-related articles by conducting descriptive analysis and content analysis. The findings of this study showed that most of the existing relevant studies were conducted from the perspective of consumers in the hospitality context. Potential future research directions for academics are identified herein. Practical implications on robotic adoption are also provided for industry practitioners.