Handling Emotions in Human-Computer Dialogues
Handling Emotions in Human-Computer Dialogues
复制标题
处理人机对话中的情绪
DOI：
10.1007/978-90-481-3129-7
复制
发表时间：
2009
期刊：
影响因子：
--
通讯作者：
W. Minker
中科院分区：
文献类型：
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作者：
J. Pittermann;A. Pittermann;W. Minker
在过去的几年里，情感的“神秘”越来越引起了人们对人机交互研究的兴趣。在这项工作中，我们研究了如何将用户的情绪状态纳入口语对话系统的问题。这本书描述了情绪的识别和分类，并提出了将情绪整合到适应性对话管理中的模型。在计算机和电信技术中，人们相互交流的方式正在发生重大变化，从严格结构化和格式化的信息传递到灵活和更自然的交流。口语是人与人之间最自然的交流方式，它也提供了一种与计算机应用程序交互的简单快捷的方式。这些系统包括旅行者可以预订机票或购买火车票的信息亭，以及向游客展示城市周围并交互式提供兴趣点信息的手持设备。一般来说，口语对话不仅意味着简单、舒适和节省时间，而且还有助于在汽车等关键环境中的安全方面，在这些环境中，为了尽量减少驾驶员的分心，免提操作是必不可少的。在智能环境中无处不在的计算的背景下，对话系统促进了日常工作，例如，在家中，灯或家用电器可以通过语音命令控制，并提供了在紧急情况下快速呼救的可能性，特别是在辅助生活中。随着技术的进步，客户对产品的要求也越来越高。20世纪20年代的车主一旦顺利到达目的地就会非常满意，而70年代的人一旦在第一次转动点火钥匙时引擎就无法启动就会变得很恼火。如今，导航系统显示错误的方向甚至可能引起更多的愤怒。对于像汽车这样无处不在的技术来说，这一方面意味着驾驶员完全受复杂技术的支配，另一方面，这并不妨碍他/她与汽车建立某种个人关系，从装饰到装饰
During the past years the “mystery” of emotions has increasingly attracted interest in research on human–computer interaction. In this work we investigate the problem of how to incorporate the user’s emotional state into a spoken language dialogue system. The book describes the recognition and classification of emotions and proposes models integrating emotions into adaptive dialogue management. In computer and telecommunication technologies the way in how people communicate with each other is changing significantly from a strictly structured and formatted information transfer to a flexible and more natural communication. Spoken language is the most natural way of communication between humans and it also provides an easy and quick way to interact with a computer application. These systems range from information kiosks where travelers can book flights or buy train tickets to handheld devices which show tourists around cities while interactively giving information about points of interest. Generally, spoken language dialogue does not only mean simplicity, comfort and saving of time but moreover contributes to safety aspects in critical environments like in cars, where hands-free operation is indispensible in order to keep the driver’s distraction minimal. Within the context of ubiquitous computing in intelligent environments dialogue systems facilitate everyday work, eg, at home where lights or household appliances can be controlled by voice commands, and provide the possibility, especially in assisted living, to quickly summon help in emergency cases. In parallel to the progress made in technical development the customer’s demands concerning the products have increased. While car owners in the 1920s might have been completely satisfied once they arrived at a destination without any major complications, people in the 1970s would have already tended to become annoyed once their engine refuses to start on the first turn of the ignition key. And nowadays a navigation system showing the wrong way might even cause more anger. For ubiquitous technology like cars this means on the one hand that the driver is literally at the mercy of sophisticated technology on the other hand this does not hinder him/her from building some kind of personal relation to the car, ranging from decorations v