Optimizing Effective Communication While Wearing a Mask During the COVID-19 Pandemic
Optimizing Effective Communication While Wearing a Mask During the COVID-19 Pandemic
复制标题
DOI：
10.3928/00989134-20201012-02
复制
发表时间：
2020-11-01
影响因子：
1.3
通讯作者：
Burshnic, Vanessa L.
中科院分区：
文献类型：
--
作者：
Knollman-Porter, Kelly;Burshnic, Vanessa L.
继COVID-19之后，卫生保健提供者被强制使用口罩，这给有认知、沟通和/或听力障碍的老年人造成了额外的沟通障碍。面具可以使说话者的声音柔和，隐藏语调，隐藏传达重要非语言信息的面部表情。无法理解医疗保健信息或支持的话语可能会导致沮丧，焦虑和生活质量下降。因此，本文的目的是回顾目前的研究，提供临床实例，并强调沟通策略，支持（即，书面、手势和图片支持），以及对卫生保健提供者可以单独或组合实施的个人防护设备的修改，以改善与老年人的沟通。
Mandated face mask use for health care providers, secondary to COVID-19, creates an additional communication barrier for older adults with cognitive, communication, and/or hearing challenges. Face masks can soften a speaker's voice, conceal vocal tone, and hide facial expressions that relay essential non-verbal information. An inability to understand health care information or words of support can lead to frustration, anxiety, and decreased quality of life. Therefore, the purpose of this article is to review the current research, provide clinical examples, and highlight communication strategies, supports (i.e., written, gestural, and picture supports), and modifications to personal protective equipment that health care providers can implement, in isolation or combined, to improve communication with older adults.