The Social Roles of Bots
The Social Roles of Bots
复制标题
机器人的社会角色
DOI：
10.1145/3274426
复制
发表时间：
2018
影响因子：
--
通讯作者：
Jessica Hammer
中科院分区：
文献类型：
--
作者：
Joseph Seering;J. Flores;Saiph Savage;Jessica Hammer
机器人或旨在参与社交空间并执行自动任务的程序通常被理解为自动化工具或社交“聊天机器人”。在本文中，我们通过应用结构性角色理论来考虑他们与受众参与平台的新兴社会生态系统中的位置。我们对Twitch上用户设计的机器人的活动水平进行大规模分析，发现它们的通信速度比任何其他类型的用户都要大得多。我们以对机器人功能的先前文献得出的分类方案为基础，以识别机器人在Twitch上的角色，这些角色如何在不同类型的Twitch社区中变化，以及用户如何与它们互动，反之亦然。最后，我们讨论了什么角色缺失，以及作为帮助社区成长和发展的社会参与者重新概念化和重新设计机器人的机会。
Bots, or programs designed to engage in social spaces and perform automated tasks, are typically understood as automated tools or as social "chatbots." In this paper, we consider their place alongside users in the emerging social ecosystem of audience participation platforms, through the application of Structural Role Theory. We perform a large-scale analysis of activity levels of user-designed bots on Twitch, finding that they communicate at a much greater rate than any other type of user. We build on a classification scheme derived from prior literature on bot functionalities to identify the roles bots play on Twitch, how these roles vary across different types of Twitch communities, and how users engage with them and vice versa. We conclude with a discussion of what roles are missing and where opportunities lie to re-conceptualize and re-design bots as social actors who help communities grow and evolve.