Socially Anxious People Reveal More Personal Information with Virtual Counselors That Talk about Themselves using Intimate Human Back Stories
Socially Anxious People Reveal More Personal Information with Virtual Counselors That Talk about Themselves using Intimate Human Back Stories
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DOI：
10.3233/978-1-61499-121-2-202
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发表时间：
2012-01-01
期刊：
影响因子：
--
通讯作者：
Gratch, Jonathan
中科院分区：
文献类型：
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作者：
Kang, Sin-Hwa;Gratch, Jonathan
在本文中，我们描述了我们的研究结果，旨在探讨虚拟人咨询师的自我披露，使用亲密的人类背景故事对真实的人类客户的社会反应在心理咨询会议的影响。为了探讨这一问题，我们设计了一个实验，涉及两种情况下的辅导员自我表露：人类的背景故事和电脑的背景故事。然后，我们测量了社交焦虑用户的口头自我披露。结果表明，高度焦虑的用户透露的个人信息比不那么焦虑的用户，当他们与虚拟咨询师谁透露自己的亲密信息使用人类的背景故事。此外，我们发现，更倾向于促进自我披露高度焦虑的用户与虚拟顾问谁雇用人类的背景故事，而不是计算机的背景故事互动。此外，对社交焦虑用户的融洽感的进一步分析表明，当与使用人类背景故事的咨询师互动时，虚拟咨询师与高度焦虑的用户比不那么焦虑的用户产生了更多的融洽感。在使用者与使用电脑背景故事的辅导员的互动中没有发现这种结果。
In this paper, we describe our findings from research designed to explore the effect of virtual human counselors' self-disclosure using intimate human back stories on real human clients' social responses in psychological counseling sessions. To investigate this subject, we designed an experiment involving two conditions of the counselors' self-disclosure: human back stories and computer back stories. We then measured socially anxious users' verbal self-disclosure. The results demonstrated that highly anxious users revealed personal information more than less anxious users when they interacted with virtual counselors who disclosed intimate information about themselves using human back stories. Furthermore, we found that greater inclination toward facilitated self-disclosure from highly anxious users following interaction with virtual counselors who employed human back stories rather than computer back stories. In addition, a further analysis of socially anxious users' feelings of rapport demonstrated that virtual counselors elicited more rapport with highly anxious users than less anxious users when interacting with counselors who employed human back stories. This outcome was not found in the users' interactions with counselors who employed computer back stories.