Testing the Connectivity Paradox: Linking Teleworkers' Communication Media Use to Social Presence, Stress from Interruptions, and Organizational Identification
Testing the Connectivity Paradox: Linking Teleworkers' Communication Media Use to Social Presence, Stress from Interruptions, and Organizational Identification
复制标题
DOI：
10.1080/03637751.2012.673000
复制
发表时间：
2012-01-01
影响因子：
2.5
通讯作者：
Roloff, Michael E.
中科院分区：
文献类型：
--
作者：
Fonner, Kathryn L.;Roloff, Michael E.
学者们强调丰富的沟通媒体对于远程办公人员组织认同发展的重要性，但对这些关系的测试却产生了不一致的结果。连接性悖论有助于解释这些发现。这一悖论表明，远程工作人员通过通信媒体与他人建立联系，通过提供更大的社交存在感来促进远程工作，同时也通过造成压力中断而抵消了远程工作的好处。连接的这些结果可能有益于识别，也可能有损于识别。我们提出了一个将连通性悖论的核心特征与组织识别联系起来的模型。对远程工作人员和办公室工作人员进行了调查，并利用了多组路径分析。结果表明，连通性会增加中断造成的压力，并间接降低远程工作人员的认同感。
Scholars emphasize the importance of rich communication media for the development of teleworkers' organizational identification, but tests of these relationships have produced inconsistent results. The connectivity paradox helps explain these findings. The paradox suggests that teleworkers' connectivity to others through communication media facilitates remote work by affording greater social presence, while also negating the benefits of telework by enabling stressful interruptions. These outcomes of connectivity may benefit and detract from identification. We propose a model linking the core features of the connectivity paradox to organizational identification. Teleworkers and office workers were surveyed, and a multigroup path analysis was utilized. Results indicate that connectivity increases stress from interruptions and indirectly diminishes teleworkers' identification.