The Wikipedia Adventure: Field Evaluation of an Interactive Tutorial for New Users

The Wikipedia Adventure: Field Evaluation of an Interactive Tutorial for New Users
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维基百科冒险:针对新用户的交互式教程的现场评估

DOI:
10.1145/2998181.2998307
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发表时间:
2017
期刊:
Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW ’17
影响因子:
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通讯作者:
Shaw, Aaron
Shaw, Aaron
中科院分区:
--
文献类型:
--
作者:
Narayan, Sneha;Orlowitz, Jake;Morgan, Jonathan;Hill, Benjamin Mako;Shaw, Aaron

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将新用户整合到具有复杂规范的社区中对维基百科这样的同行生产项目提出了挑战。我们提出维基百科冒险(TWA):一个互动教程,提供了一个结构化和游戏化的介绍维基百科。除了描述该系统的设计,我们提出了两个实证评估。首先,我们报告的用户调查,谁的反应非常积极的教程。其次,我们报告了一个大规模的基于邀请的实地实验的结果,该实验测试了使用TWA是否增加了新来者对维基百科的后续贡献。我们发现,无论是使用教程或被邀请这样做超过180天的影响。我们的结论是,TWA产生了积极的社会化经验,为那些谁选择使用它,但它不会改变新来者的活动模式。我们反映了这些混合的结果类似的社会计算系统的评估的影响。
Integrating new users into a community with complex norms presents a challenge for peer production projects like Wikipedia. We present The Wikipedia Adventure (TWA): an interactive tutorial that offers a structured and gamified introduction to Wikipedia. In addition to describing the design of the system, we present two empirical evaluations. First, we report on a survey of users, who responded very positively to the tutorial. Second, we report results from a large-scale invitation-based field experiment that tests whether using TWA increased newcomers' subsequent contributions to Wikipedia. We find no effect of either using the tutorial or of being invited to do so over a period of 180 days. We conclude that TWA produces a positive socialization experience for those who choose to use it, but that it does not alter patterns of newcomer activity. We reflect on the implications of these mixed results for the evaluation of similar social computing systems.
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