Beyond engagement and participation: User and community coproduction of public services
Beyond engagement and participation: User and community coproduction of public services
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DOI：
10.1111/j.1540-6210.2007.00773.x
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发表时间：
2007-09-01
影响因子：
8.3
通讯作者：
Bovaird, Tony
中科院分区：
文献类型：
--
作者：
Bovaird, Tony
近年来，人们对公共领域的政策制定和服务提供的作用进行了彻底的重新解释。政策制定不再被视为一个纯粹的自上而下的过程，而是许多相互作用的政策系统之间的谈判。同样，服务不再简单地由公共机构的专业人员和管理人员提供，而是由用户及其社区共同制作。本文提出了一个概念框架，用于理解用户和社区共同生产的新角色，并提供了几个案例研究，说明不同形式的共同生产如何在实践中发挥作用。服务规划和管理的传统概念现在已经过时，需要加以修订，以便将联合生产作为一种综合机制和资源调动的激励--这一潜力仍然被大大低估。然而，在多用途、多利益攸关方网络的背景下共同生产提出了重要的公共治理问题，这些问题对公共服务改革具有影响。
In recent years, there has been a radical reinterpretation of the role of policy making and service delivery in the public domain. Policy making is no longer seen as a purely top-down process but rather as a negotiation among many interacting policy systems. Similarly, services are no longer simply delivered by professional and managerial staff in public agencies but are coproduced by users and their communities. This article presents a conceptual framework,for understanding the emerging role of user and community coproduction and presents several case studies that illustrate how different forms of coproduction have played out in practice. Traditional conceptions of service planning and management are now outdated and need to be revised to account for coproduction as an integrating mechanism and an incentive for resource mobilization-a potential that is still greatly underestimated. However, coproduction in the context of multipurpose, multistakeholder networks raises important public governance issues that have implications for public services reform.