Relationship between burnout and communication skill training among Japanese hospital nurses: A pilot study
Relationship between burnout and communication skill training among Japanese hospital nurses: A pilot study
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DOI：
10.1539/joh.45.185
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发表时间：
2003-05-01
影响因子：
3
通讯作者：
Nagata, S
中科院分区：
文献类型：
--
作者：
Shimizu, T;Mizoue, T;Nagata, S
本研究旨在探讨日本医院护理人员的工作倦怠与沟通技巧训练的关系，以改善人力服务工作者的心理健康。研究对象为45名注册护士，由其部门主管推荐参加自我表达技能干预计划，每位上级从2 - 5名护士中选择一名。该医院位于九州地区，约有400名护士。研究对象分为干预组（19名护士）和对照组（26名护士）。干预组于2001年7、8月进行沟通技能训练。沟通技巧训练是按照安妮·迪克森的自信训练（AsT）规则进行的。于2001年6月，我们提供了一套问卷，包括年龄，性别，工作年限，倦怠量表，和沟通技能检查表作为基线调查。基线问卷于2001年6月底收回。2002年1月，我们再次向两组发放了相同的问卷，并在月底收集了问卷。排除唯一的男性和不充分的答案，26名护士（58%）返回完整的答案，在最初和随后的调查。结果发现，与对照组相比，干预组的个人成就感和“接受有效批评”、“谈判”两项沟通技能在培训后5个月有显著提高。我们的研究结果表明，沟通技巧培训可能有良好的影响，日本医院护士的倦怠。
We investigated the relationship between burnout and communication skill training among Japanese hospital nurses to improve the mental health of human service workers. The subjects were forty-five registered nurses referred to a self-expression skill intervention program by their section superiors, with each superior choosing from two to five nurses. The hospital was located in the Kyushu area and staffed by about four hundred nurses. The subjects were divided into an intervention group (19 nurses) and a reference group (26 nurses). The intervention group received the communication skill training in July and August, 2001. The communication skill training was carried out in accordance with the assertiveness training (AsT) precepts of Anne Dickson. In June, 2001, we delivered a set of questionnaires including age, gender, working years, a burnout scale, and a communication skill check-list as a baseline survey. The baseline questionnaires were returned at the end of June, 2001. In January, 2002, we delivered the same questionnaire again to the two groups and collected them at the end of the month. Excluding the only male and insufficient answers, twenty-six nurses (58%) returned complete answers in the initial and subsequent surveys. We found that the personal accomplishment and the two communication skills such as "accepting valid criticisms" and "negotiation" of the intervention group had improved significantly five months after the training as compared with that of the reference. Our results implied that communication skill training might have a favorable effect on burnout among Japanese hospital nurses.