Multiple viewpoints on computer supported team work: a case study on ambulance dispatch.
Multiple viewpoints on computer supported team work: a case study on ambulance dispatch.
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计算机支持团队合作的多种观点：救护车调度案例研究。
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
T. Green
中科院分区：
文献类型：
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作者：
A. Blandford;B. Wong;I. Connell;T. Green
一种新颖的可用性评估技术，本体草图建模（OSM），被应用于复杂工作环境（即紧急医疗调度）中使用的系统的分析。 OSM 重点关注相关领域的结构以及应用于该领域的设备，以便推断两者之间的配合质量。此分析显示了如何使用 OSM 来识别实际工作环境中的域（此处为事件、救护车呼叫和救护车服务人员的实时呼叫处理）和设备（计算机辅助调度系统）之间的不匹配。我们展示了 OSM 如何帮助对新的或提议的计算机系统支持和增强现有工作结构的方式进行额外推理。这里提出的分析还为仍在发展的 OSM 和紧急医疗调度系统的结构提供了重要的见解。
A novel usability evaluation technique, Ontological Sketch Modelling (OSM), was applied to the analysis of systems used within a complex work setting, namely emergency medical dispatch. OSM focuses on the structure of the domain in question and the devices which are applied to that domain, in order to reason about the quality of fit between the two. This analysis shows how OSM can be used to identify misfits between domain (here incidents, ambulance calls and real-time call processing by ambulance service staff) and device (the computer aided dispatch system) in real work settings. We show how OSM can aid additional reasoning about the way in which a new or proposed computer system can both support and enhance existing work structures. The analysis presented here also yields important insights into both the still-developing OSM and the structure of emergency medical dispatch systems.