Business Process Orientation: An Empirical Study of Its Impact on Employees' Innovativeness
Business Process Orientation: An Empirical Study of Its Impact on Employees' Innovativeness
复制标题
DOI：
10.1007/978-3-642-36285-9_47
复制
发表时间：
2012-09
期刊：
影响因子：
--
通讯作者：
Jing Tang;L. G. Pee;J. Iijima
中科院分区：
文献类型：
--
作者：
Jing Tang;L. G. Pee;J. Iijima
在竞争激烈的环境下，创新成为许多企业的目标。业务流程导向（BPO）代表了组织重新思考和重新设计业务的“一种心态”。本研究认为，业务流程外包可以通过促进组织内的信息流和沟通，使组织内的“创新”球滚动。一项对日本公司的调查结果表明，业务流程外包改善了跨职能整合和客户导向，从而激励员工创新。本文提出了一个从业务流程外包到员工创新的路径模型，实证证明了业务流程管理对创新的有效性。研究结果建议管理者将业务流程外包作为一种关键的组织资源，并支持基于流程的内部和外部互动。
Under the competitive environment, innovation becomes a destination of many companies. Business process orientation (BPO) represents “a state of mind” of organizations to rethink and redesign the business. This study considers BPO can get the “innovation” ball rolling within organizations through fostering an organizational flow of information and communication. Results from a survey of Japanese companies designate that BPO improves cross-functional integration and customer orientation, which, in turn, motivate employees to innovate. This paper contributes to research by proposing a path model from BPO to employees’ innovativeness, which empirically substantiates the effectiveness of business process management towards innovation. The findings suggest managers to cultivate BPO as a key organizational resource and support the process-based interaction internally and externally.