Online surveys as discourse context: Response practices and recipient design
Online surveys as discourse context: Response practices and recipient design
复制标题
作为话语背景的在线调查：回应实践和接受者设计
DOI：
10.1016/j.dcm.2020.100441
复制
发表时间：
2020
期刊：
影响因子：
--
通讯作者：
Bajuniemi, Abby
中科院分区：
文献类型：
--
作者：
Raclaw, Joshua;Barchas-Lichtenstein, Jena;Bajuniemi, Abby
虽然越来越多的工作集中在电话调查访谈的互动组织上，但很少有关于对话和话语分析的研究将书面在线调查作为一种互动交谈的形式进行研究。虽然调查研究人员通常使用内容分析或主题分析方法来检查这些回答，但这将焦点从精确的语言转移到受访者使用的结构实践上。相比之下，在本研究中，我们使用会话分析和话语分析方法来研究开放式文本对在线调查问题的回答。关注调查对象使用的精确转向结构实践——具体来说，他们如何制定多单元回答并利用转向初始话语标记——我们展示了在线调查对象如何对待开放式调查问题，就像他们在面对面或电话调查谈话中对待任何类似的互动序列一样，使在线调查成为进一步对话分析调查的可靠数据来源。
While a growing body of work has focused on the interactional organization oftelephonesurvey interviews, little if any research in conversation and discourse analysis has examined writtenonlinesurveys as a form of talk-in-interaction. While survey researchers routinely examine such responses using content analysis or thematic analysis methods, this shifts the focus away from the precise language and turn constructional practices used by respondents. By contrast, in this study we examine open-ended text responses to online survey questions using a conversation analytic and discourse analytic approach. Focusing on the precise turn constructional practices used by survey respondents—specifically, how they formulate multi-unit responses and make use of turn-initial discourse markers—we demonstrate how online survey respondents treat open-ended survey questions much as they would any similar sequence of interaction in face-to-face or telephone survey talk, making online surveys a tenable source of data for further conversation analytic inquiry.