Performance Indicators for Water Supply Services: Third Edition
Performance Indicators for Water Supply Services: Third Edition
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供水服务绩效指标：第三版
DOI：
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发表时间：
2006
期刊：
影响因子：
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通讯作者：
R. Parena
中科院分区：
文献类型：
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作者：
H. Alegre;J. Baptista;E. Cabrera;F. Cubillo;P. Duarte;Wolfram Hirner;W. Merkel;R. Parena
国际水务协会的供水服务绩效指标体系现已被公认为全球性的参考。自2000年首次出现以来，该系统已被广泛引用，并在大量项目中进行了调整和使用，用于内部绩效评估和衡量基准。水专业人员受益于一个连贯和灵活的系统，其精确和详细的定义在许多情况下已成为标准。事实证明，该系统具有很强的适应性，已在非常不同的情况下用于各种目的。业绩指标系统可用于任何组织，不论其规模、性质（公营、私营等）如何。或复杂性和发展程度。
《供水服务绩效指标》第二版是对原手册的进一步改进。它载有经过审查和合并的指标，这些指标是根据世界各地水务公司在对原有系统进行广泛实地测试期间所表达的真实的需要而制定的。这些指标现在适当地涵盖了大宗分销和发展中国家的需要，所有定义都已彻底修订。置信度分级方案已得到简化，评估结果不确定性的程序已得到显著加强。
除了原始版本的更新内容外，该手册的很大一部分现在专门用于该系统的实际应用。该手册附有简化的逐步实施程序和案例研究，提供了如何使国际水评估概念和指标适应具体情况和目标的指导方针。
该手册包括一个新版本的软件Sigma Lite，其中纳入了所有新的发展和改进的图形用户界面。
新版《供水服务绩效指标》将成为所有关注供水行业绩效管理的人的宝贵参考资料，包括水务公司以及监管机构、政策制定者和金融机构。
此标题属于最佳实践系列手册。
ISBN：9781780405292（电子书）
ISBN：9781843390510（印刷体）
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development.
The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced.
In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives.
The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface.
This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
This title belongs to Manual of Best Practice Series .
ISBN: 9781780405292 (eBook)
ISBN: 9781843390510 (Print)