Historical analysis of performance measurement and management in operations management
Historical analysis of performance measurement and management in operations management
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运营管理中绩效衡量和管理的历史分析
DOI：
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发表时间：
2007
期刊：
影响因子：
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通讯作者：
D. Barnes
中科院分区：
文献类型：
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作者：
Zoe J. Radnor;D. Barnes
目的-本文旨在从历史的角度研究所有部门（制造业、服务业和公共部门）运营管理（OM）中的绩效衡量和管理（PMM），以反思和揭示OM中绩效衡量和管理的相关经验教训和问题。设计/方法论/方法-借鉴一系列文献和专家，确定了三个历史阶段，这些阶段反映了20世纪初至今OM中PMM的变化方面。研究结果-分析表明，OM中的大部分PMM源自工业革命期间制造业的工作研究和生产力测量。总的趋势是从绩效衡量转向绩效管理。本文阐述了PMM的观点是如何在三个方向上发展的：分析单元的扩大；绩效考核的深化；以及越来越多的绩效衡量标准。研究的局限性/意义-论文的结论是提出…
Purpose – This paper seeks to take a historic perspective on performance measurement and management (PMM) within operations management (OM) across all sectors (manufacturing, service and public) in order to reflect on and undercover relevant lessons and issues about PMM in OM.Design/methodology/approach – Drawing from a range of documents and experts, three historic phases were identified which reflected changing aspects of PMM in OM from the early twentieth century until today.Findings – The analysis shows that most of PMM within OM derives from work study and productivity measurement within manufacturing during the industrial revolution. The general trend shows a movement away from performance measurement towards performance management. The paper illustrates how views of PMM have moved in three directions: the broadening of the unit of analysis; the deepening of performance measures; and the increasing range of performance measures.Research limitations/implications – The paper concludes by presenting fo...