Tales of Software Updates: The process of updating software
Tales of Software Updates: The process of updating software
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软件更新的故事：更新软件的过程
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Yasmeen Rashidi
中科院分区：
文献类型：
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作者：
Kami Vaniea;Yasmeen Rashidi
更新通过修复错误、更改功能和修改用户界面来改变软件的功能方式。有时更改是受欢迎的，甚至是预期的，有时更改是不需要的，导致用户避免可能不需要的更新。如果用户延迟或不安装更新，可能会对其计算机产生严重的安全影响。更新是纠正已发现漏洞的主要机制之一，当用户不更新时，他们仍然容易受到越来越多的攻击。在这项工作中，我们详细介绍了用户更新软件时所经历的过程，包括他们遇到的积极和消极问题。我们要求 307 名调查受访者提供两个截然不同的软件更新故事。通过内容分析，我们分析了这些故事，发现用户在更新时会经历六个阶段：意识、决定更新、准备、安装、故障排除和发布状态。我们进一步详细介绍了受访者在每个阶段遇到的问题以及对他们更新意愿的影响。
Updates alter the way software functions by fixing bugs, changing features, and modifying the user interface. Sometimes changes are welcome, even anticipated, and sometimes they are unwanted leading to users avoiding potentially unwanted updates. If users delay or do not install updates it can have serious security implications for their computer. Updates are one of the primary mechanisms for correcting discovered vulnerabilities, when a user does not update they remain vulnerable to an increasing number of attacks. In this work we detail the process users go through when updating their software, including both the positive and negative issues they experience. We asked 307 survey respondents to provide two contrasting software update stories. Using content analysis we analysed the stories and found that users go through six stages while updating: awareness, deciding to update, preparation, installation, troubleshooting, and post state. We further detail the issues respondents experienced during each stage and the impact on their willingness to update.