Working with Industrial Cobots: The Influence of Reliability and Transparency on Perception and Trust
Working with Industrial Cobots: The Influence of Reliability and Transparency on Perception and Trust
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使用工业协作机器人：可靠性和透明度对感知和信任的影响
DOI：
10.1177/1071181321651110
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Eileen Roesler
中科院分区：
文献类型：
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作者：
L. Kluy;Eileen Roesler
工业人机协作（HRC）尚未广泛传播，但正在兴起。这一发展提出了关于协作机器人（cobots）需要的属性的问题，以实现愉快和流畅的交互。因此，本研究探讨了透明度和可靠性对认知和信任的影响。进行了一项有124名参与者的视频增强在线研究。通过提供不同的信息来提供透明度，通过不同的错误率来操纵可靠性。结果表明，透明度对感知安全和智力有积极影响。可靠性对感知智力、受欢迎程度和信任度有积极影响。对于低透明度的机器人，可靠性对信任的影响更为明显。结果表明，相关的精心挑选的信息，以抵消失败的负面影响。未来的研究应该将研究设计转化为现实生活中的实验，具有更细粒度的透明度和可靠性。
Industrial human-robot collaboration (HRC) is not yet widely spread but on the rise. This development raises the question about properties collaborative robots (cobots) need, to enable a pleasant and smooth interaction. Therefore, this study investigated the influence of transparency and reliability on perception of and trust towards cobots. A video-enhanced online study with 124 participants was conducted. Transparency was provided through the presentation of differing information, and reliability was manipulated through differing error rates. The results showed a positive effect of transparency on perceived safety and intelligence. Reliability had a positive effect on perceived intelligence, likeability and trust. The effect of reliability on trust was more pronounced for low transparent robots. The results indicate the relevance of carefully selected information to counteract negative effects of failures. Future research should transfer the study design into a real-life experiment with more fine-grained levels of transparency and reliability.